Good day, this is Dr. Picha from the Provincial General Referral Hospital in Bukavu

Good day, this is Dr. Picha from the Provincial General Referral Hospital in Bukavu. I am calling to check in on you and your family. As we informed you in the hospital, right now and for the 7 next days, you and your family are at high risk for getting cholera or severe diarrhea. It is always important to practice what my team has taught you. I would like to ask you a question. You can reply back to me by pressing 1 or 2 on the mobile phone. After you press 1 or 2 then you will receive the correct answer. Your reply is free.

How long after adding the chlorine tablet to your bucket or jerry can should you wait to this water drink? If you think 15 minutes please press the 1 button on your phone. If you think 30 minutes please press the 2 button on your phone. Again, responding to this question is free.

If 1 was pressed:
Thanks for trying. 15 minutes is not long enough for the chlorine to work. Be sure to wait 30 minutes before drinking the water. Remember that it is about the same amount of time as cooking rice. Please drink the safe chlorine-treated water and ask your family to do the same! I will call you again. Take care!

If 2 was pressed:
Congratulation this is correct! 30 minutes is long enough for your water to be safe to drink. Remember that it is about the same amount of time as cooking rice. Please drink the safe chlorine-treated water and ask your family to do the same! I will call you again. Take care!
If no button was pressed: We did not hear a response from you. Be sure to wait 30 minutes before drinking the water. Remember that it is about the same amount of time as cooking rice. Please drink the safe chlorine-treated water and ask your family to do the same! I will call you again. Take care!

Target Population:
Diarrhea patient households

Type:
IVR Message

Time:

Let you know that there is a diarrhea outbreak

Hello! This is Dr. Picha from the Provincial General Referral Hospital in Bukavu calling to let you know that there is a diarrhea outbreak in your health area. Many people are coming to our hospital from your health area for diarrhea treatment. Please listen to my important information.You should have received an e-voucher by SMS for free chlorine tablets to redeem at the pharmacy. You have one week to bring this e-voucher to Mama’s pharmacy to receive these free chlorine tablets. These chlorine tablets are important to protect you and your family from severe diarrhea. Now I want to ask you a question. You can reply back to me by pressing 1 or 2 on the mobile phone. After you press 1 or 2 then you will receive the correct answer. Your reply is free.

How should you treat your drinking water using chlorine tablets? If you think you should add one chlorine tablet to a 20 liter jerry can and wait 30 minutes before drinking press the 1 button on your phone. If you think you should add one chlorine tablet to a 20 liter jerry can and wait 60 minutes before drinking press the 2 button on your phone. Again, responding to this question is free.

If 1 was pressed:
Thank you! You should add a chlorine tablet to a 20 liter jerry can and wait 30 minutes before drinking. Always completely cover your stored water with a lid or cap. During this risk diarrhea outbreak time, It is not okay to drink untreated water because this can make you and your family members sick and force you to go to the health facility for health care. This would be very costly for your family. You can protect you, your family and your children from severe diarrheal diseases by treating all your drinking water over the next week using chlorine tablets. Remember that your health and that of your family is in your hands. If you haven’t already please bring your SMS message with your e-voucher to the pharmacy for free chlorine tablets. Share the message!

If 2 was pressed:
Thanks for trying! You should add a chlorine tablet to a 20 liter jerry can and wait 30 minutes before drinking. Always completely cover your stored water with a lid or cap. During this risk diarrhea outbreak time, It is not okay to drink untreated water because this can make you and your family members sick and force you to go to the health facility for health care. This would be very costly for your family. You can protect you, your family and your children from severe diarrheal diseases by treating all your drinking water over the next week using chlorine tablets. Remember that your health and that of your family is in your hands. If you haven’t already please bring your SMS message with your e-voucher to the pharmacy for free chlorine tablets. Share the message!

If no button was pressed:
We did not hear a response from you. You should add a chlorine tablet to a 20 liter jerry can and wait 30 minutes before drinking. Always completely cover your stored water with a lid or cap. During this risk diarrhea outbreak time, It is not okay to drink untreated water because this can make you and your family members sick and force you to go to the health facility for health care. This would be very costly for your family. You can protect you, your family and your children from severe diarrheal diseases by treating all your drinking water over the next week using chlorine tablets. Remember that your health and that of your family is in your hands. If you haven’t already please bring your SMS message with your e-voucher to the pharmacy for free chlorine tablets. Share the message!

Target Population:
Diarrhea outbreak areas

Type:
IVR Message

Time:
First Contact Message

Warning

Assalamualaikum, this is Dr. Chobi Apa from the Cholera Hospital. This a warning. Because of the heavy rain and flooding we are receiving many severe diarrhea patients from your area. Please listen to our messages to keep your family safe. Now I want to ask you a question. You can reply back to me by pressing 1 or 2 on the mobile phone. After you press 1 or 2 then you will receive the correct answer. Your reply is free.

What is the correct way to boil your drinking water? If you need to boil your water for 1 hour for it to be safe press the 1 button on your phone. If you need to boil water until large bubbles rise up press the 2 button on your phone. Again, responding to this question is free.

If 1 was pressed:
Thanks for trying. Boiling water correctly is easy. You only have to boil water until large bubbles rise up, a rolling boil. After boiling, please put your water vessel that is completely covered. Protect yourself and your family from severe diarrhea during this heavy rain. Share this message.

If 2 was pressed:
Correct. Boiling water correctly is easy. You only have to boil water until large bubbles rise up, a rolling boil. After boiling, please put your water vessel that is completely covered. Protect yourself and your family from severe diarrhea during this heavy rain. Share this message.

If no button was pressed:
We did not hear a response from you. Boiling water correctly is easy. You only have to boil water until large bubbles rise up, a rolling boil. After boiling, please put your water vessel that is completely covered. Protect yourself and your family from severe diarrhea during this heavy rain. Share this message..
Be well, we will talk again.

Target Population:


Type:
IVR Message

Time:

Protect your family from cholera

Assalamulalaikum, this is Dr. Chobi Apa from the Cholera Hospital. To protect your family from cholera and severe diarrhea during this 7 day high risk period, make sure you treat all of your drinking water by adding a chlorine tablet then wait 30 minutes before drinking, and always completely cover your stored drinking water. Share this message! -Dr. Chobi Apa

Target Population:
Diarrhea patient households

Type:
Text Message

Time:

There is a diarrhea outbreak in Brasserie health area

This is Dr. Picha from Provincial Hospital of Bukavu. There is a diarrhea outbreak in Brasserie health area. Many people are coming to our hospital for diarrhea treatment. Protect yourself and your family from diarrhea by using chlorine tablets for your drinking water, completely covering stored water, and washing your hands with soap over the next 7 days. Bring your phone with this SMS e-voucher number 6DE78-86518 to Biosadec Pharmacy, located in Brasserie, opposite the market which sells wooden planks to redeem your free chlorine tablets. You have the next 7 days to redeem these chlorine tablets. -Dr. Picha

Target Population:
Diarrhea outbreak areas

Type:
Text Message

Time:

Notify you that cholera is high right now

Hello, this is Dr. Picha. We wanted to notify you that cholera is high right now because of the high rainfall that we have been experiencing this season. Please make sure to be especially vigilant during this time. Make sure you wash your hands with soap or ash before food and after stool related events, and always treat your water using a chlorine tablet or heating it until large bubbles form for boiling. Protect yourself and your family. Be safe! Share the message. - Dr. Picha

Target Population:


Type:
Text Message

Time:

It is important you protect yourself and your family

Good day, this is Dr. Picha from the Provincial General Referral Hospital in Bukavu. It is important you protect yourself and your family from diarrhea during this 7-day high risk period. I have Mwanza, the mother of a young child that came to the hospital with cholera, here with me today. Mwanza, Can you tell us how you prepare soapy water for your family?

Mwanza: To make soapy water, I use the leftover soap from when I wash clothes. I cut it up into same pieces and put it in an empty bottle, then I add water, then shake it to mix the water and soap, and we then use it to wash our hands with soap. We always wash our hands with soap at the 5 key times you taught us: After defecation, after cleaning a child’s feces or anus, before preparing food, before eating, and before feeding children.
Dr. Picha: Wonderful Mwanza. Thank for listening to us today. Please be sure to always prepare soapy water for your family and to encourage everyone in your family to wash their hands with soap. Share my message. Have a good evening.

Target Population:
Diarrhea patient households

Type:
Voice Message

Time:

This is a warning. There is a diarrhea outbreak in Vatara.

Assalamulalaikum. This is Dr. Chobi from the Cholera Hospital. This is a warning. There is a diarrhea outbreak in Vatara. Many people are coming to our hospital for diarrhea treatment from your area. The next 7 days are risky for you and your family for severe diarrhea like cholera. Protect yourself and your family from diarrhea by washing your hands with soap before eating and after toileting over the next 7 days. In addition, you should treat your water with chlorine tablets and always completely cover your stored water. We are sending you a SMS with a voucher for free treated water you can redeem at Khan’s pharmacy next to Vatara Good Neighbors School. Bring the SMS e-voucher we sent you to Khan’s pharmacy in the next 7 days to receive free chlorine tablets. We will send you messages over the next week with updates. Share my message with your family.

Target Population:
Diarrhea outbreak areas

Type:
Voice Message

Time:

I hope everyone is well. Because of the heavy rainfall this week ...

Assalamualaikum, I am Dr. Chobi Apa from the Cholera Hospital. How are you? I hope everyone is well. Because of the heavy rainfall this week, water levels are rising in many areas, even inside people's homes. The water coming from the pipes is often contaminated during these periods of heavy rain putting you and your family at high risk of severe diarrhea including cholera. It is crucial to protect yourself and your family from severe diarrhea by treating your water by boiling or purchasing water treatment tablets at your local pharamcies or shops. You should also completely cover your stored water to keep it safe. Stay well, and we will talk again.

Target Population:


Type:
Voice Message

Time:

You and your family are at a high risk of cholera because this season there has been much less rain than normal.

Hello again, this is Dr. Picha. You and your family are at a high risk of cholera because this season there has been much less rain than normal. We know that water can be hard to find right now, but it is still important that you wash your hands with soap. Remember, collecting extra water for handwashing takes less time and cost compared to visiting the healthcare facility for diarrhea, which would be very costly for your family. Remember lake and river water can be used for handwashing. Please protect yourself and your family by always washing your hands with soap. Stay safe. 

Target Population:


Type:
Voice Message

Time: